Kylie Cosmetics
Reviews and Complaints
www.kyliecosmetics.com
Scott Now
Defective lip liners
Defective lip liners. I previously bought a Kylie lip liner I loved. Went online and bout five more. Yesterday I opened one up starting using it, sharpened it. The entire pencil came out. So I opened up another one. The exact same thing. Please send
Loss:
$20
Pros:
- I want to get in touch with customer service
Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution: Let the company propose a solution
Maxene Wki
Return
All I want to do is return something , A TOTAL PAIN IN THA ASS< number is dsconnected, no way of reaching them to get a ra # this company SUCKS!!!!!!!
Loss:
$26
Cons:
- Customer service
- Returns
- Product or lack of concern for customer satisfaction
Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution: Full refund
Tamryn Vjo
Missing package
I want them to resend my package cuz I paid it already
Loss:
$93
Pros:
- I want to get in touch with customer service
Cons:
- Customer service
Reason of review:
Problem with delivery
Preferred solution: Deliver product or service ordered
Winry Qcm
Port Charlotte, Florida
Didnt get my koko pallet in the collection
I ordered the whole Koko collection and I did not receive eyeshadow palette .
Reason of review:
Order processing issue
Mitsue Jfb
I have emailed repeatedly to no response!
Need to speak to someone!!!!
Reason of review:
Poor customer service
Cosby Rxn
Difficulty paying for order
I am having difficulty ordering online it’s saying that the billing address and the shipping address don’t match up but I cannot seem to correct the error
Reason of review:
Problems with payment
Anonymous
Bengaluru, Karnataka
I haven’t got my packag... It's been confiscated in Indian customs
I have been summoned by the Indian customs to go in person to another state and pay penalty and attend hearing
Anonymous
Mount Dora, Florida
When can I expect my order # K967****
Placed on June 20, 2019 on line
Reason of review:
Order processing issue
Anonymous
El Paso, Texas
No koko pallet
The phone number was wrong
Reason of review:
Order processing issue
Anonymous
Beware!!! You buy the goods and don’t receive
I made two purchases for over $200 It had been three months and I have not received my order!! When I contact customer service they just say it’s been delivered. I have rung the post office they have not received it. I have waited month patiently and received nothing. Their service is awful - there is no phone number or additional supper. Clearly the team are not educated in dealing with customers. This company doesn’t care about the buyer - they only care about making $$ - no wonder it’s a billion dollar company, as it’s ripping off the clients. And stealing money with no item.
Reason of review:
Order processing issue
Anonymous
Tracy, California
Do not back there products or have good customer service
I ordered two of the Lip Kits and upon receiving, one of the lip liners was broken. I emailed Customer Service and their response was to sharpen the liner. I emailed them back and said that I didn't think they understood that the product came damaged and they again sent me a response that said sharpen the liner. You would think a beauty mogul like Kylie Jenner could afford to send out a undamaged lip liner, I even relayed that I would send the damaged product back, but they just keep telling me to sharpen it. I will never order again!!
Nasiah Max
New York, New York
Missing package
Number does not work Have not received any items or have been contacted by anyone
Reason of review:
Order processing issue
Lema Acq
Need to change shipping address
i want to change shipping address and contact number
Michelle C Kbm
Horrible Customer Service
I placed an order and immediately realized one of the palettes was wrong. I sent an email right away (3 by now) telling them the correct item I wanted. I was never answered and they are sending me the original order which isn't what I wanted. There is no phone number to call. One of the worst customer service departments I've dealt with.
Cons:
- Product or lack of concern for customer satisfaction
- Horrible customer service and delivery time
- Lack of phone number to speak to person
Reason of review:
Order processing issue
Preferred solution: Please send me the Calm Before the Storm palette. I did not want the Take Me on Vacation
Burlie Yal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Long Beach, CaliforniaMissing items
I have ordered online lipstick and I have received a wrong item so tahts why I wana complaint for that
Reason of review:
Not as described/ advertised
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