Scott Now

Defective lip liners

Defective lip liners. I previously bought a Kylie lip liner I loved. Went online and bout five more. Yesterday I opened one up starting using it, sharpened it. The entire pencil came out. So I opened up another one. The exact same thing. Please send
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Loss:
$20
Pros:
  • I want to get in touch with customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Maxene Wki

Return

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All I want to do is return something , A TOTAL PAIN IN THA ASS< number is dsconnected, no way of reaching them to get a ra # this company SUCKS!!!!!!!
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Loss:
$26
Cons:
  • Customer service
  • Returns
  • Product or lack of concern for customer satisfaction
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Tamryn Vjo

Missing package

I want them to resend my package cuz I paid it already
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Loss:
$93
Pros:
  • I want to get in touch with customer service
Cons:
  • Customer service
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Winry Qcm
map-marker Port Charlotte, Florida

Didnt get my koko pallet in the collection

I ordered the whole Koko collection and I did not receive eyeshadow palette .
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Reason of review:
Order processing issue
Mitsue Jfb

I have emailed repeatedly to no response!

Need to speak to someone!!!!
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Reason of review:
Poor customer service
Cosby Rxn

Difficulty paying for order

I am having difficulty ordering online it’s saying that the billing address and the shipping address don’t match up but I cannot seem to correct the error
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Reason of review:
Problems with payment
Anonymous
map-marker Bengaluru, Karnataka

I haven’t got my packag... It's been confiscated in Indian customs

I have been summoned by the Indian customs to go in person to another state and pay penalty and attend hearing
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Anonymous
map-marker Mount Dora, Florida

When can I expect my order # K967****

Placed on June 20, 2019 on line
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Reason of review:
Order processing issue
Anonymous
map-marker El Paso, Texas

No koko pallet

The phone number was wrong
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Reason of review:
Order processing issue
Anonymous

Beware!!! You buy the goods and don’t receive

I made two purchases for over $200 It had been three months and I have not received my order!! When I contact customer service they just say it’s been delivered. I have rung the post office they have not received it. I have waited month patiently and received nothing. Their service is awful - there is no phone number or additional supper. Clearly the team are not educated in dealing with customers. This company doesn’t care about the buyer - they only care about making $$ - no wonder it’s a billion dollar company, as it’s ripping off the clients. And stealing money with no item.
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Reason of review:
Order processing issue
Anonymous
map-marker Tracy, California

Do not back there products or have good customer service

I ordered two of the Lip Kits and upon receiving, one of the lip liners was broken. I emailed Customer Service and their response was to sharpen the liner. I emailed them back and said that I didn't think they understood that the product came damaged and they again sent me a response that said sharpen the liner. You would think a beauty mogul like Kylie Jenner could afford to send out a undamaged lip liner, I even relayed that I would send the damaged product back, but they just keep telling me to sharpen it. I will never order again!!
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Nasiah Max
map-marker New York, New York

Missing package

Number does not work Have not received any items or have been contacted by anyone
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Reason of review:
Order processing issue
Lema Acq

Need to change shipping address

i want to change shipping address and contact number
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Michelle C Kbm

Horrible Customer Service

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I placed an order and immediately realized one of the palettes was wrong. I sent an email right away (3 by now) telling them the correct item I wanted. I was never answered and they are sending me the original order which isn't what I wanted. There is no phone number to call. One of the worst customer service departments I've dealt with.
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Cons:
  • Product or lack of concern for customer satisfaction
  • Horrible customer service and delivery time
  • Lack of phone number to speak to person
Reason of review:
Order processing issue

Preferred solution: Please send me the Calm Before the Storm palette. I did not want the Take Me on Vacation

Burlie Yal

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Long Beach, California

Missing items

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I have ordered online lipstick and I have received a wrong item so tahts why I wana complaint for that
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Reason of review:
Not as described/ advertised
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