Thomasene Lcg

I subscribed but not get discount

Since I subscribed When I enter code not accepting
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Emma Qvn

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Verified Reviewer
| map-marker Vancouver, British Columbia

I have not received my order

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I ordered something from Kylie Cosmetics on April 9th and as I understand the conditions with COVID-19 I'm quite disappointed as it was meant to be a birthday gift for a friend and its months past her birthday. I placed the order April 9th and nothing has come yet. I even reached out to ask for a refund or to see the progress of my order and the Kylie Cosmetics team did noting to help me.
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User's recommendation: Don’t purchase from Kylie cosmetics

sara m Vxi

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Verified Buyer
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Verified Reviewer

No lo recomiendo para nada

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Kylie Cosmetics - No lo recomiendo para nada
Hice un pedido por su web me mandan confirmación desde su correo, al no recibir mi pedido me pongo en contacto con ellos para preguntar correosr mi paquetmi tu yo dicen que no lo he hecho por la web oficial (cosa que hice) ya que estoy registrado, mando varios correos con la foto de confirmación de mi pedido y el cargo en mi cuenta pero ni se molestan en verlo simplemente se dedican a contestar sus productos solo se venden en ulta belleza y por la web oficial No dado nada metrocomo. Corbatanen un servicio Delaware Comimosnción al Cliente Que deja muchísimo que desear por supuesto no pienso recomendar a nadie que compre a kylyoecosmetics. Hijo unos estafadores.
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Pros:
  • Buenos productos
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

LaVaune C

Order problem

When I ordered this product it was on sale they didn't give me the right price
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Loss:
$122

Preferred solution: Price reduction

User's recommendation: Very upsetting

Colby P Bou

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Verified Buyer

Don’t bother

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Kylie Cosmetics - Don’t bother
Ordered about 7 weeks ago and I have emailed them and they said my tracking number doesnt exist when I have a Kylie receipt and email of confirmation
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Resolved
Claudia M Sih

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Verified Buyer

Resolved: Refund

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Kylie Cosmetics - Refund
Updated by user Dec 17, 2019

Full refund

Original review Dec 17, 2019
FacepalmChosen Wrong lipstick this is the reason for wanting my refund and not liking the color
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Loss:
$28
Pros:
  • Some of their products
Cons:
  • Cannot call customer service
Reason of review:
Pricing issue

Preferred solution: Full refund

Lou L Gby

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Verified Buyer
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Verified Reviewer

I want to cancel an order

Kylie Cosmetics - I want to cancel an order
I mistook in my order and I want to cancel please! The number of the order is 1043**** You can find the email below
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Loss:
$43
Pros:
  • Usually good product
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Guest

email customer service...this ain't it

Kayleigh H Jih

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Verified Buyer

Delivery fee!

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Kylie Cosmetics - Delivery fee!
I have been waiting for my parcel for 3+ weeks now, ordered them specifically for a xmas present and still havent received anything or an email to even explain. A letter has been posted saying I have to pay a fee of £18.95 to collect my parcel from main department. I purposely ordered more product to be entitled to free international postage. I will not be paying £18.95 for something Ive ALREADY paid for, therefore Id like this sorted out please.
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Loss:
$19
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Bronwyn J
map-marker New Smyrna Beach, Florida

Questions about an order

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Cant call the number provided. Wont go through and I dont have a land line
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Preferred solution: Deliver product or service ordered

User's recommendation: Poor

Rohini Tgi

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Verified Buyer
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Verified Reviewer

I didn't receive my order confirmation

Kylie Cosmetics - I didn't receive my order confirmation
I haven’t received an email confirming my order yet the payment was successful. Order K651025****
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Karol Hbx
map-marker Kuwait City, Al Asimah Governorate

Angry

Kylie Cosmetics - Angry
so what happened is I ordered the stormy pack the full packet and it's been two months and it didn't come back to me and I'm really disappointed
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Fatima N Ucn

Missing item

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Kylie Cosmetics - Missing item
I was promised a free Kylie head band and didn't get any free items with my shipment, I don't even have a number to reach, and they keep ignoring my Instagram DMs!!!
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Pros:
  • Great product
  • Beautiful products
Cons:
  • No one to talk to about missing product
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Beth S Msq

No working CS #, filler fell out of pencils

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Really Kylie. The filler fell out of 3 of 5 pencils I paid good $ for
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Loss:
$60

Preferred solution: Send me all new lip liners that aren’t of BAD quality

Stephanie C Wck

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Verified Reviewer

My order never shipped

My order has not been shipped out. Its been over a week. Plz call me so this can be resolved. 856 641 ****
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Loss:
$17
Cons:
  • Horrible service
  • No one to talk to about missing product
  • Lack of phone number to speak to person

Preferred solution: Deliver product or service ordered

User's recommendation: Dont order online

Lorrainy D

You can help me??

I need to check on my order! already made the payment more is saying that the order was not registered
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Preferred solution: Deliver product or service ordered

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